With EMG’s 24-7 live chat support solution you can convert your online web traffic into loyal customers. In today’s highly digitalized market-space it is becoming increasingly important for businesses, small or large, to have a highly effective online customer service and sales strategy. With our years of experience, being in constant contact with customers, we have realized that customers want help, but they don’t like navigating phone trees, waiting on the line, and then explaining an issue over the phone. In most cases, by the time they reach a representative on the phone, the customer is already frustrated. Saving them time makes you money!
According to a Forrester survey, 44% of respondents said that having a live representative available to answer questions during an online purchase was one of the most important features a website could offer. Furthermore, 91% of those who have used live chat support expressed satisfaction with its ability to assist in purchase decisions, resolve customer service and technical issues, and provide quick answers to product inquiries. Our E-representatives connect businesses with consumers in real time, offering personalized, interactive support that enhances the online shopping experience. Trained to engage effectively with customers, our agents guide prospects through the sales process, building trust and increasing the likelihood of conversion.
In addition to boosting online sales, customer acquisition, and average order value, live chat support helps reduce shopping cart abandonment. It's also a cost-effective solution—up to 33% less expensive than traditional support channels like phone or email.
The cost to build live chat support can vary widely depending on several factors, including the features you need, the number of agents, and whether you choose a subscription model or custom development. Here are some general cost estimates
Basic Plan
The basic plan mostly is based on per agent/person per month. Advanced Plans can go up to $500 per agent/person per month, depending on features like chatbots, personlization, and integration capabilities
Custom Development
In-House Development: Approximately $15,000 per month. Outsourced Development: Between $1,000 and $7,000 per month for development and maintenance
Additional Cost
Staffing: Costs for hiring and training chat support agents. Infrastructure: Investments in necessary hardware and software upgrades. Maintenance and Support: Ongoing costs to ensure the system runs smoothly
These estimates can help you budget for implementing live chat support in your business. If you need more detailed information or specific recommendations, feel free to ask!