At EMG, we deliver high-performance offshore call center services designed to enhance customer experience, improve operational efficiency, and drive business growth. As a global solutions provider, our call center operations are powered by skilled professionals, advanced technology, and a deep understanding of diverse industry requirements.
Versatile Call Center Solutions
Our offshore call center teams support a broad range of services across multiple time zones, enabling 24/7 coverage and unmatched scalability. Whether your organization requires inbound support, outbound campaigns, or specialized BPO services, EMG Corporate offers tailored solutions such as:
- Customer Service & Support
- Inbound Sales & Order Processing
- Outbound Telemarketing & Lead Generation
- Technical Support (Tier 1 & Tier 2)
- Helpdesk Services
- Appointment Setting & Confirmation
- Survey & Market Research Campaigns
- Back-Office & Data Entry Support
Expert Agents, Global Reach
Our call center agents undergo rigorous training to align with your brand voice, customer service standards, and industry-specific protocols. From healthcare and finance to retail, insurance, and technology, EMG Corporate delivers multilingual support that meets the unique needs of each client.
Technology-Driven Performance
EMG integrates top-tier call center technology including VoIP systems, CRM tools, AI-driven analytics, and omnichannel communication platforms. These systems allow seamless handling of calls, chats, emails, and social media queries with real-time performance tracking and reporting.
Cost Savings with Quality Assurance
By outsourcing your call center needs to EMG Corporate, you benefit from significant cost reductions often up to 60% compared to in-house operations without sacrificing service quality. Our robust quality assurance programs ensure customer interactions are consistently professional, efficient, and compliant with your standards
Why Choose EMG Corporate?
- 24/7 global support with multilingual capabilities
- Flexible, scalable service models
- Secure, compliant operations (GDPR, HIPAA-ready)
- Dedicated account management and reporting
- Proven success across multiple industries
Basic/Month
Inbound support, basic customer service, email/chat support. Ideal for small business (40 hours/week, 1 agent)
Standard/Month
Inbound + outbound calls, appointment setting, Tier 1 support. Growing teams, service-based companies (80 hours/week, 2 agents)
Professional/Month
Multichannel (calls, chat, email), CRM integration, bilingual agents. Medium-sized businesses, healthcare/retail
Optional Add-ons
- CRM Integration: +$150/month
- Multilingual Support: +$100–$300/month/language
- Dedicated QA & Supervisor: +$500/month
- After-hours/Weekend Coverage: Custom quote
NOTE: All plans include training, reporting, call recordings, and secure infrastructure. Prices are indicative of offshore locations such as the Philippines, China, India, Pakistan, or Latin America.
Partner with EMG Corporate for a smarter, more efficient call center strategy. Let us help you deliver exceptional customer experiences while reducing costs and expanding your global reach. Would you like a customized pricing estimate based on your business size or call volume?